Guest Service Agents are responsible for providing a high standard of customer service and ensuring an enjoyable stay at the Royal Inn + Suites by assisting our guests and ensuring a successful check-in, stay, and check-out process.

The Royal Inn + Suites is currently seeking a Guest Services Agent to join our team on a permanent, full-time basis. Reporting to the Guest Services Supervisor.

Job Duties:

• Greeting and registering arriving guests by issuing room keys, answering any inquiries about hotel amenities, and providing general information about points of interest in the local area
• Maintaining the inventory of vacancies, reservations, and room assignments and making or canceling room reservations using our reservation system
• Processing guest departures, calculating charges, receiving payments, and thanking guests for their stay
• Performing day-to-day administrative duties such as answering the telephone, and emails, transferring calls using our switchboard phone system, and performing clerical duties such as faxing, filing, photocopying, scanning, etc.
• Responding effectively to customer complaints and working together to resolve any issues pertaining to a guest’s stay to ensure a positive experience
• Providing a high standard of customer service through being professional in appearance and attitude and presenting a positive image of Royal Inn + Suites
• Work a shift-based schedule that may vary to meet the demands of the role and the organization including nights, weekends and holidays
• Monitoring and responding to customer feedback on Tripadvisor, Expedia, Guest surveys, Google, etc.
• Preparing correspondences and monitoring social media accounts
• Monitoring inventory of supplies and ordering supplies when necessary
• In charge of hotel and guest security during the entire shift, and are not permitted to leave the premises unattended
• Other duties as required

Qualifications:

• Previous hospitality experience is preferred
• Must be personable, flexible, and capable of handling a fast-paced environment on peak check-in/check-out times and work under minimal supervision
• Excellent interpersonal and customer service skills
• Strong written and oral communication skills
• Ability to multi-task and work in a fast-paced environment
• Comfortable with shift scheduling and working evenings, weekends, and holidays

Salary:  $17.00/hour

Start Date:  As soon as possible

Primary consideration will be given to qualified NunatuKavut members