Guest Service Agents are responsible for providing a high standard of customer service and ensuring an enjoyable stay at the Royal Inn + Suites by assisting our guests and ensuring a successful check-in, stay, and check-out process.

The Royal Inn + Suites is currently seeking a Guest Services Agent to join our team on a permanent, full-time basis. Reporting to the Guest Services Supervisor.

Job Duties:

• Greeting and registering arriving guests by issuing room keys, answering any inquiries about hotel amenities, and providing general information about points of interest in the local area
• Maintaining the inventory of vacancies, reservations, and room assignments and making or canceling room reservations using our reservation system
• Processing guest departures, calculating charges, receiving payments, and thanking guests for their stay
• Performing day-to-day administrative duties such as answering the telephone, and emails, transferring calls using our switchboard phone system, and performing clerical duties such as faxing, filing, photocopying, scanning, etc.
• Responding effectively to customer complaints and working together to resolve any issues pertaining to a guest’s stay to ensure a positive experience
• Providing a high standard of customer service through being professional in appearance and attitude and presenting a positive image of Royal Inn + Suites
• Work a shift-based schedule that may vary to meet the demands of the role and the organization including nights, weekends and holidays
• Monitoring and responding to customer feedback on Tripadvisor, Expedia, Guest surveys, Google, etc.
• Preparing correspondences and monitoring social media accounts
• Monitoring inventory of supplies and ordering supplies when necessary
• In charge of hotel and guest security during the entire shift, and are not permitted to leave the premises unattended
• Other duties as required

Qualifications:

• Previous hospitality experience is preferred
• Must be personable, flexible, and capable of handling a fast-paced environment on peak check-in/check-out times and work under minimal supervision
• Excellent interpersonal and customer service skills
• Strong written and oral communication skills
• Ability to multi-task and work in a fast-paced environment
• Comfortable with shift scheduling and working evenings, weekends, and holidays

Salary and Benefits:

The benefits and perks are exceptional including a competitive salary, health/dental benefits, vacation leave and sick leave.

The Nunacor Development Corporation is a progressive and innovative company that prides itself in offering an engaging work environment and positive workplace culture. We understand that our biggest asset is our people and we strive to offer a fulfilling and fun career choice for business professionals.

Nunacor is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.