Royal Inn + Suites is looking for a Guest Services Agent (part-time) to join our team!

This position will be full-time temporary position from January 9, 2022 to March 24 and then on a casual call-in basis.

As the main point of contact for guests of the Royal Inn + Suites, the Guest Services Agent is responsible for ensuring that all guests enjoy a positive and memorable stay.

Job Duties: 

• Maintain a positive attitude and always greet guests in a friendly manner
• Process all guest check-ins by taking and confirming reservations, assigning rooms, and issuing room key.
• Follow up with reservations
• Process payments and post accurately to guest accounts
• Communicate with maintenance and housekeeping departments as required
• Handle in-house requests from guests
• Process all check-outs
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Supply guests with directions and information regarding property and local areas of interest
• Accurately communicate with other shifts regarding day-to-day operations
• Other duties as required

Qualifications:

• Ability to work varied shifts (morning, afternoon, nights, weekends)
• Previous hospitality experience is preferred but not mandatory
• Strong written and oral communication skills
• Ability to multi-task and work in a fast-paced environment
• Strong customer service skills
• Strong computer skills
• Flexibility required, including weekends, evenings, nights, and holidays

We are an equal opportunity employer.

Salary range: $16-17/hour